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Web site Design and Development is charged out in blocks of 60 minutes @ £60 per block with a 60 minute (£60) minimum charge.
Domain name transfer time (Including any IPSTAG changes) is charged out in blocks of 30 minutes @ £30 per block with a 30 minute (£30) minimum charge.
General administration and IT Support time is charged out in blocks of 30 minutes @ £30 per block with a 30 minute (£30) minimum charge.
The following domain name extensions cost £12.00 per year:
.com, .co.uk, .net, .org , .org.uk, .me.uk, .info, .biz, .name, .eu, .tel & .mobi
Standard Hosting is charged out at £15.00 per calendar month
SSL certificate setup = £150.00
SSL certificate = £150.00 per year
Payment can be made by Standing Order, BACS, or PayPal
If a payment is made to The Images Group and then subsequently cancelled or a cheque is ‘bounced’, an administration fee of £30.00 will apply and any services provided by The Images Group will cease until the administration fee and any re-connections fees are paid in full.
If a Web site or email or hosting services is deactivated due to non or late payment, a re-connection fee of £60.00 minimum will be applied and must be paid in full before the service(s) are re-instated.
No domain names will be transferred to another service provider until all outstanding amounts due to The Images Group are paid in full.
All prices exclude VAT.
Business Description
www.theimagesgroup.co.uk is a site operated by The Images Group and have our registered office and trading address at Suite 303 The Quadrus Centre, Woodstock Way, Boldon, Tyne and Wear, NE35 9PF United Kingdom
Return / Refund / Cancellation Policy
In addition to our Terms and Conditions, Refunds and Cancellation of services are available subject to the following terms and conditions:
1. Refunds will not be issued for those who break our Terms and Conditions or Acceptable Use Policy
2. Domain names are non-refundable.
3. SSL certificates are non-refundable.
4. Dedicated Servers are non-refundable.
5. Co-location services are non-refundable.
6. Any website design or development costs, setup fees incurred, deposits or initial part payments of any kind are non-refundable.
7. Customers will receive a full refund for all services if notice of the cancellation is received up to 30 days from the initial receipt of the service. Excluded from this are the non-refundable items listed above.
8. Cancellation requests received after 30 days from the initial receipt of service will be refunded as follows:
- Customers will receive a pro-rata refund for any unused service period
- A surcharge of 50% + £60 will be deducted from the refund amount
9. We issue refunds within 30 working days after a request is made by BACs (Bank Transfer).
Contact Information
To contact The Images Group Limited, write to our trading address Suite 303 The Quadrus Centre, Woodstock Way, Boldon, Tyne and Wear, NE35 9PF, United Kingdom
For all written enquiries make the letter for the attention of Customer Services. The letter will then be passed onto the relevant department by Customer Services.
Alternatively you can send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or telephone 0191 516 66 69.
Phone lines are answered Monday to Friday, 9.00am to 5.00pm (GMT), excluding public holidays.
If the member of staff you wish to speak to is not available to take your call, you can leave a message with the telephone operator who will then email your message and contact details direct to the relevant member of staff.
All requests for technical support can be sent to us via our Web site at:
http://support.theimagesgroup.co.uk/
All online requests for Technical Support are usually responded to within 1 business day – Monday to Friday, 9.00am to 5.00pm (GMT), excluding public holidays.
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