The Problem

Okay, so I’m working on a clients site and notice that the images used on the top of the page are missing. There is nothing special about them, quite a large jpeg image used in the site’s header or banner area. I clear my FireFox cache and check again. Same problem. I try Internet Explorer – same problem. I try Opera, Safari and Chrome – yep something is wrong here. I get my colleague Jim to check and he cannot see the images either. I log into FTP and check that the images are not corrupt by downloading them to my desktop, and sure enough they look fine.

The customer calls about not liking on of the photos used on a particular page – they can still see them! This reminds me that in our office we recently changed from the AVG 8.5 after being disappointed with its performance to Kaspersky Internet Security 2009. I’ve used Kaspersky at home for a while now (although just the AV) and prefer its interface and protection over AVG.

The cause

I click on the icon in the Task Bar and Pause Protection for a moment to check the page again. Hey presto, it worked! Surely I cannot go without protection just to view a few images. And why is it only certain images that are hidden?

A quick google search for “kaspersky blocking  jpegs” led me to a post on Labrow Marketings blog discussing the same thing, only with a lot more detail as Peter actually had correspondance with Kaspersky Lab about the issue.

The solution

Download  a newer Kaspersky release (not just an updated definition file), or to disable the  feature under Settings > Content Filtering > Banner Ad Block.

I’m glad that’s sorted. Now, back to work.

About Gavin Cole

Creative designer at the Images Group. I spend a great deal of my day in Photoshop, Dreamweaver and the Webmaster Tools. Wing Chun Practitioner, part-time PC Gamer, Horror movie lover and a fan of technology & science fiction.

Web | Twitter | Google+ | More Posts (18)